Customer Feedback :: SPA Veterinary Services (SPA Vets)

How polite was the person who dealt with your request?

Very

Fairly

Somewhat

Not very

Not at all

How efficiently was your request dealt with?

Very

Fairly

Somewhat

Ineffiently

How long did you wait to be seen by the vet?

I went straight through

5-10 mins

10-20 mins

20-30 mins

Longer than 30 minutes

How clean, comfortable and odour-free was the surgery you visited?

Very

Fairly

Somewhat

I didn't like it

How friendly, patient and polite was the vet who helped you?

Very

Fairly

Somewhat

Not very

Not at all

How well do you feel the vet explained your pet's condition and treatment?

Very

Fairly

Somewhat

Not very

Not at all

Before reading this questionnaire, were you aware that we offered the following services (please tick all that apply):

Experienced Vets - including experienced regular locum vets

Veterinary nurse consultations

Puppy socialisation classes

X-ray and ultrasound imaging

Modern surgical facilities with patient-friendly recovery area

What advice were you given by our staff?

Do you consider that SPA Vets provides a professional service that offers good value for money?

Yes

Somewhat

No

Are you likely to return, or recommend SPA Vets to friends and family?

Yes

Perhaps

No

Was there one person in particular who made a different to your visit?

Please use this box to add any further comments, suggestions or feedback:

What is your name? (Optional)

What is your email address? (Optional)

What is your pet's name?

Are you happy for us to contact you in response to your feedback, be it positive or negative, to request further information?

Yes

No