Winter Update from SPA Vets – Covid Policies (5/10/20)
We would like to thank all our clients for their continued support and patience during this difficult and upsetting time. Due to more strict guidelines and increasing covid cases nationally, we would like to reaffirm some of our policies and make some changes to try to keep you, our clients, and our staff safe this winter. We appreciate your understanding in this matter.
- From 6th October we will be only be allowing one client in with their pet except in exceptional circumstances.
- Please continue to sanitise your hands when you enter our reception, wear a face covering unless you are exempt and report immediately to reception where you will either then be directed into the waiting room or back outside if we have too many people in the building.
- If you are exempt from wearing a face covering, we may need to carry out your consultation in the car park.
- If you are suffering from covid symptoms and are awaiting a test, have had a positive test or are isolating please inform us when you ring to book your pet in with us. We will endeavour to see you pet in manner that keeps both you and our staff safe – this might involve collecting your pet from the car/ carpark or carrying out a video or telephone consult.
- We would appreciate you continuing to ring us to order and pay for repeat medications including flea and worm treatments and then arrange a collection time, this helps us to manage the number of people in the practice at any one time.
An Update from SPA Vets 26/8/20
A message from the Directors:
We would like to thank you all for your patience since the end of March with what will remain difficult times for all of us. We will continue to do our best for your pets, as one of the few remaining totally independent Veterinary Practices who cover our own out of hours work too.
We will be piloting an Online booking system for some appointments from the 1st of September. Use the "Schedule an Appointment" link in the main menu. This will allow you to book online when you receive booster reminders or for more routine, non-urgent visits to the Practice. You will not currently be able to select which vet you see and not every appointment will be available to book online but in this ever changing world we hope you will find it useful on occasions. Of course if you would prefer to ring us to book an appointment we will as always be very happy to speak to you on the phone.
Cliff Alderman retired from full time work and as a Director at the end of March, but will work Wednesdays and at other times to cover illness/holidays. He joined the Practice in 1994 and then as a Partner with Bill Pigott in 1996. We wish to thank him for all his hard work in modernising the Practice whilst retaining its "family" and caring values.
Finally, we are excited to welcome Louise Baxter, a new member of the Vet Team who joined us at the beginning of August. She has already settled in and we wish her well at the start of her career.
Clare and Becky
COVID-19 UPDATE (20/7/20)
We are delighted to let you know that our Quedgeley Surgery is open again and we are now welcoming clients back inside our Painswick road surgery. In order to ensure our staff and clients’ safety, we have had to make quite a few changes !
- At present we will only allow 2 clients to wait in our waiting room at one time.
- We have a new, additional reception desk in the conservatory to the left of the front door – we would appreciate clients reporting to the nurse at this desk when they arrive and they will then be advised where to wait.
- We would still hugely appreciate clients ordering repeat medications, food and flea and worm treatment in advance so we can book a time for these to be collected. This will help us to prevent a situation where we have numerus clients needing to enter the building at the same time and parking will be easier!
- Clients who do not feel comfortable entering the building will be asked to ring us from their phone or ring the doorbell when they arrive and we will come out to the car park to carry out a consultation there or deliver medications directly to your car.
- Our consult rooms are of various sizes so the vet seeing you for an appointment might either invite you to come into the consult room and ask you to remain at least 2m from the vet at all times or they might chat to you in the waiting room before taking your pet into the (smaller) consulting room without you.
- We would prefer card payments if possible and we have screens fitted at our main reception to allow safe payments.
- For those still sheilding or self-isolating, we can conduct consultations via video call- please ring the surgery for more details.
- From the 24th July people, we have made the decision that clients entering either of our branches must wear face masks or coverings unless they fall into the exempt categories.
- We will have facemasks available to purchase at reception if you have forgotten your own one.
- Our staff will be wearing face coverings when consulting and serving you except when they are behind the perspex screens.
- We have hand sanitiser inside the entrance to each branch and would appreciate you using this before entering.
- We would also like to limit the number of clients accompanying their pets to two if possible and we would prefer small children not to brought into the building except in exceptional circumstances.
- We are still very happy to consult with you and your pet in the car park and then bring your pet in for an examination.
Please keep safe during these uncertain times,
The team at SPA Vets