We want to reassure our clients that we are still available for their pets needs through the Covid 19 outbreak. Unfortunately we will be temporarily closing our Quedgeley branch from 7pm tonight (27th March 2020) and we will be working with a smaller number of staff at our Painswick Road branch.
Following the ‘lock down’ announcement on Monday evening, we are now restricted as to what work we can carry out. Urgent and emergency cases will be seen, these may include anything from a sore ear or eye which might get worse if left untreated, to a severely ill pet. Please ring us on our normal contact number: 01452 529480 to discuss if you think your pet needs to be seen. We are happy to provide advice and we are hoping to provide video calls soon to help us decide if we need to see your pet.
If your pet needs to be seen by the vet :
- Please let us know in advance if you are in self isolation or may be infected with covid 19.
- Please ring the practice or ring the doorbell when you arrive and once the vet is free they will come to find you.
- It is likely the vet will either examine your pet in the carpark or take your pet into the practice without you for examination.
- If you do have to enter the practice please wash your hands using the facility provided.
- Payment will either be taken in the car park or on the phone and we will bring any medications out to you.
Repeat prescriptions :
- Repeat medications can be dispensed and posted to you, or collected.
- Please listen carefully to the phone options and leave us a message with your request and we will endeavour to get back to you within 24 hours.
- Payments will be taken over the phone and if you are collecting we will give you a designated time to collect the repeat prescriptions. Please phone or ring the doorbell to let us know you are here and we will hand the medications to you in the carpark.
Boosters, vaccinations and flea and worming treatments
All booster vaccinations need to be postponed until a later date. You have a few months leeway before your pet is at risk. If your pet is due, please check back with regularly and will get them in as soon as the current restrictions are lifted.
We are giving puppies one of their primary vaccinations at 10 weeks. This is due to the fact we see a large number of parvovirus so we feel this vaccination is deemed ‘essential treatment’ under the current guidelines.
Kittens will need to be kept indoors and will receive their primary vaccinations once routine appointments can continue as before.
You are unable to collect flea and worming treatments from us during this time, however, we are happy for post these out to you. Please call the surgery for more details.
Please keep safe during these uncertain times,
The team at SPA Vets