Dear Pet Owners,
Due to very high demand for appointments coupled with a shortage of vets and veterinary nurses in the UK, all vet practices are experiencing the busiest times we have ever seen. For this reason, we wanted to make our clients aware that you might need to book several weeks in advance at both Painswick Road and Quedgeley for routine appointments such as booster vaccinations and nail clippings.
Planned operations such as neuterings (spays and castrations) and dentals (when not urgent) may also need to be planned a few weeks ahead to get the slot that suits both you and us. We might also ask you to consider attending a different branch to normal if that is where we have availability.
Please be assured, we will continue to see urgent cases the same day and all emergencies as needed.
We would appreciate it if you could bear with us during this immensely busy period – we are all working super hard to accommodate your pets’ needs. Thank you.
Out of Hours Announcement
Vet practices in the UK are facing some significant challenges: our industry is critically under-staffed and this, coupled with an increase in pet ownership during the pandemic, is putting huge pressure on our vets and nurses. As a small, independent business, we’re trying to find the right balance between offering a wide range of services for our clients whilst safeguarding the wellbeing of our staff so they can deliver the very best care for your pets.
For these reasons we have made the difficult decision to share our out of hours work with a dedicated night service, Chelvets. From July 1st, they will be supporting us with our late night emergencies. They provide excellent care and we feel very lucky to have secured this partnership with them. In terms of how this will affect you, SPA Vets will now be available during the following times:
Mon- Fri: 8am-7pm, 7pm-9pm emergencies only
Outside of these hours, our answerphone message will direct you to Chelvets where their team can provide emergency care.
We will still be available all day during most Bank Holidays and we intend to keep any poorly pets hospitalised and cared for at our main branch on Painswick road when required.
We believe this new emergency provision will help us to recruit and retain our amazing veterinary team as well as ensuring we are a team of healthy, happy vets and nurses who are able to provide the very best care. Your views, as always, really matter to us. If you’d like to talk to one of our directors about this change in practice policy then please do drop us an email at email@example.com.
Thank you so much for your ongoing support of our business.
Proud to be...
The VetGDP shceme recognises that while graduates are qualified vets, a period of structured support in the workplace can help their professional development, reduce anxiety and build lasting confidence.
SPA Vets have trained VetGDP Advisers, who work on a one-to-one basis with veterinary graduates to provide support in the next step of their career.
We are proud to have been recognised as an RCVS Approved Graduate Development Practice, to ensure that graduates receive the developmental support required.